The ranking of the most improved airports in the world reflects the improvement in the quality of an airport throughout the Airport Awards program, according to Skytrax, which since 1989 has carried out evaluations of airlines and airports around the world.
It analyzes an airport’s evolution in overall rating and performance improvements in many categories to identify the most improved airports over the past 12 months.
In a statement to MAP, Abdelhak Mazour, director of Mohammed V airport in Casablanca, said that “this performance is the result of the daily work of our operational teams and all our partners to best serve our customers, passengers and airlines. aerial”.
“We are making the improvement of reception and quality of service as well as health concerns an absolute priority. This “customer-centric” state of mind permeates all our daily actions: from the adoption of the lean sigma approach to streamline the passenger journey, to the modernization of equipment and furniture to improve comfort and facilitate orientation at the inside the airport, including the availability of our teams to inform and assist passengers,” explains Mr. Mazour.
And to add that “we will continue to redouble our efforts daily to continuously improve the quality of service, hospitality and general atmosphere in our terminals”.
In Skytrax’s 2022 ranking of the most improved airports in the world, Riyadh airport in Saudi Arabia occupies the 1st position, ahead of LaGuardia airports in New York (USA), Dammam (Saudi Arabia), Seattle -Tacoma (United States) and Mohammed V airport in Casablanca.
The Skytrax World Airport Awards are the most prestigious accolades for the airport industry. They are awarded thanks to the world’s largest annual survey of airport customer satisfaction.